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Click N Collect
What is Click n Collect?
Click n Collect is a new and convenient way for you to collect your online orders. Shop online anytime, and collect your purchase at a Naelofar store of your choice at TTDI Luxe, IOI City Mall, KL East Mall, Setia City Mall, NU Sentral Shopping Centre, and AEON Nilai.
***Click N Collect location availability may change, subject to our own disclosure.
***Click N Collect location availability may change, subject to our own disclosure.
Do I have to pay for the Click n Collect service?
The service is completely free, with no minimum spend required.
How will I know if my items ready?
You’ll get notified via Email, WhatsApp and Mobile App once your order is ready for collection.
Where do I collect my order?
You can collect your order at your choice of selected Naelofar Store at TTDI Luxe, IOI City Mall, KL East Mall, Setia City Mall or NU Sentral Shopping Centre.
Our Store Locations
Check out our store locations.
How long does it take for my order to arrive at the store?
Your order will take 2 - 4 working days to arrive at the store you’ve selected.
How do I collect my order?
At your selected Naelofar store, present your Order ID to the cashier. Your Order ID can be found in the collection notification you received from Naelofar.
Order ID example: MY12345678 OR APP12345678
Order ID example: MY12345678 OR APP12345678
When can I collect my order?
You can collect your order from the moment you receive the notification to collect, up to 7 days of receiving the notification for collection.
What if I can't collect my Click n Collect order on time?
Orders not collected within 7 days of arriving at the boutique will be automatically cancelled and returned to our warehouse.
Third-Party Collection: If you are unable to collect the order yourself, you may authorize a representative to do so on your behalf. They must present the Order ID notification or the original confirmation email at the store for verification.
Important Notes:
- Cancellation Fee: A RM10 administration fee applies to all cancelled Click & Collect orders. This amount will be automatically deducted from your total refund.
- Third-Party Liability: Please safeguard your Order ID and email confirmation. Naelofar is not liable for any loss, damage, or disputes arising from collections made by third parties (e.g., Grab, Lalamove, or personal representatives).
- Refund Processing: Refunds for cancelled orders may take up to 14 business days to process. Please be advised that additional shipping or handling charges may apply for the return of items to our warehouse.
You may also refer to our Returns & Refunds policy.
Third-Party Collection: If you are unable to collect the order yourself, you may authorize a representative to do so on your behalf. They must present the Order ID notification or the original confirmation email at the store for verification.
Important Notes:
- Cancellation Fee: A RM10 administration fee applies to all cancelled Click & Collect orders. This amount will be automatically deducted from your total refund.
- Third-Party Liability: Please safeguard your Order ID and email confirmation. Naelofar is not liable for any loss, damage, or disputes arising from collections made by third parties (e.g., Grab, Lalamove, or personal representatives).
- Refund Processing: Refunds for cancelled orders may take up to 14 business days to process. Please be advised that additional shipping or handling charges may apply for the return of items to our warehouse.
You may also refer to our Returns & Refunds policy.
What if I need to cancel my Click n Collect order?
To request a cancellation, please email us at [email protected] with the subject line “Order Cancellation.” Please include your Order ID, Full Name, and Email Address in the message.
Please be advised that an administrative fee applies to all confirmed (paid) orders under the following conditions:
1. Orders Under Processing (Not Yet Shipped): If a cancellation is requested for a paid order that has not yet left our warehouse, a RM5 administrative fee will be deducted from the refund.
2. Orders Shipped or Arrived in Store: If a cancellation is requested for an order that is already in transit or has arrived at the boutique (out of warehouse), a RM10 administrative fee will be charged.
3. Change of Shipping Method: If you request to change the shipping mode of a Click & Collect order (e.g., switching to home delivery), the above-mentioned fees will be applied accordingly.
*Note: All cancellation/change of shipping method requests are subject to final approval.
You may also refer to our Returns & Refunds policy.
Please be advised that an administrative fee applies to all confirmed (paid) orders under the following conditions:
1. Orders Under Processing (Not Yet Shipped): If a cancellation is requested for a paid order that has not yet left our warehouse, a RM5 administrative fee will be deducted from the refund.
2. Orders Shipped or Arrived in Store: If a cancellation is requested for an order that is already in transit or has arrived at the boutique (out of warehouse), a RM10 administrative fee will be charged.
3. Change of Shipping Method: If you request to change the shipping mode of a Click & Collect order (e.g., switching to home delivery), the above-mentioned fees will be applied accordingly.
*Note: All cancellation/change of shipping method requests are subject to final approval.
You may also refer to our Returns & Refunds policy.